How can we help?

Outbid alerts and payment instructions go to your verified address. Until it is confirmed, bidding stays disabled on your account.

Enable two-factor authentication in your account and scan the QR code with an authenticator app. Save the recovery codes: without them, losing your phone means going through support to get back in.

Usually because a won lot went unpaid or the bidding rules were broken. The reason and the end date are shown when you sign in, and you can appeal through support.