How can we help?

The main method is a bank transfer to the escrow account named in your win confirmation. Payment details are only ever sent to your verified email address — we never ask you to transfer money directly to a seller.

You have five working days from the end of the auction. If you need longer, contact support before the deadline — extending it is far easier than reinstating a cancelled deal.

Your invoice covers the lot price and the buyer's premium. Shipping, paperwork and insurance are quoted separately and appear as their own lines on the invoice.